Had a great time hosting a Twitter chat this morning on the new Facebook Timeline for business pages. One of the questions/complaints was about not being able to use pages you admin as yourself, instead of as your page. I stumbled across the fix for this on the old pages...  More »

I’d like to invite you all to a virtual conference to be held online this weekend. Just use a service like tweetchat.com and enter the hashtag #usxsw (that’s on Twitter, so you will need a Twitter account). Check out the schedule for each of the days (I’m hosting a chat...  More »

Dear New Business Owner, I’ve been where you are. I don’t envy you the path of the next few years. But I do want to encourage you and pass on a couple of things I’ve learned in the last 2.5 years. 1. Having a new business is kind of like...  More »

Writing articles that other people can reprint on their website, or in their eZine is one of the most effective ways of getting free traffic to your website. Write articles related to your website and allow other people to reprint them on their website provided that your by-line remains intact...  More »

In memory of Steve Jobs, I wanted to share his 2005 commencement address at Stanford University. He will be missed by all of us.

The Internet is a wonderful place, but along with all the great services and products you can find, there’s plenty of garbage and scams. Because of this, people shopping online can be hard to convince. Most shoppers want to make sure they’re going to get value for their money, so...  More »

Here’s a really frustrating way your web site can cost you money: It brings you customers you can’t serve. A customer likes your site. They like your work. So they get in touch with you and ask if how much it will cost for you to do something that you...  More »

As frustrating as it may be, you can still lose a customer even after they’ve decided they want to buy from you. You can lose them during the purchasing phase of the sale. If your purchasing process is difficult or makes them jump through hoops the chance you’ll lose that...  More »